On 6^th September a new national phone number “105” will be launched by electricity network operators for customers to call should you need to report or get information about a power cut in your area.

Key points to note about this service are:

Dialling 105 will put you through to your local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in your area.

105 is just one of the ways that you can contact your electricity network operator. You can also contact them by phone or via their website, and most network operators are on social media too.

105 is a free service for people in England, Scotland and Wales. You call 105 no matter who you choose to buy electricity from.

You can also call 105 if you spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, you should call the emergency services too.