Social Tariffs: Cheaper Broadband and Phone Packages

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.

Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.

How a Social Tariff could help you

It’s available to those on a variety of benefits. If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available.
It’s cheaper than a regular package. Current prices range from £10 to £20.
Fast, unlimited broadband. Most tariffs offer superfast broadband at speeds over 30 Mbit/s – fast enough for you to keep in touch with friends and family, stream HD films or shop online.
You’ll pay next-to-nothing to get set up. If you do have to pay any setup costs, these should only be small. Your provider should tell you before you sign up.
It could cost nothing to switch. If your provider offers a social tariff, you can switch to it at any time, free of charge.
The price won’t go up mid-contract. You won’t pay any more than what you agree at the start of the contract.
It costs nothing to leave. You won’t pay a fee to leave the tariff before the end of your contract.